In the mailing and printing industry, time is money. The opportunity cost of being down is often greater then the repair cost.  For this reason, MCS has developed the Hot Swap program for our customers. The engineering of most of our products makes it very easy to replace components in the field without a technician.

How the Program Works 

Once you have worked with a MCS technician to determine that you need a Hot Swap of a component, fill out the Hot Swap request form and call Victoria Torres at 301-556-5025 or e-mail her at Please get an e-mail acknowledgement from Victoria before assuming a components is being sent.

Components Available

Array Imaging System
½ Inch Heads
2 Inch Heads
4 Inch Heads
4” Controller
6” Controller


MicroVision Camera Systems including Perfect Match Cameras


Shipping Services

Next day Red
Next Day Red 8:30am
Same day airline service (counter to counter)
Courier Pick Up.